STEVENS FINANCE CORPORATE

        ...best among equals

 S/N
  QUESTIONS QUESTIONS
  ANSWER
1
For account enquiries, who do I liaise with?
Customer Services Officer
How do I know if I have any returned cheques?
You will be informed by phone.
3
If i lose my cheque book, what am I expected to do?
Report in writing to the bank stating the cheques series, police report and sworm affidavit.
4
Can I transfer funds from my account to accounts?
Yes, NIP Transfer available.
5
How do I get my statements of account?
Upon request.
What is the minimum initial deposit to open an account with the bank?
Minimum deposit is $100 for regular individual customers. Corporate bodies and individuals seeking for loan facility have their minimum deposit flexible and expressed in percentage ranging from 1% to 16% depending on their loan amount.
7
What are the charges on the current account?  
Account Maintenance Fee ONLY.
8
Can I pay a cheque into my savings account?
No!
9
Can I use Stevens Finance Corporate ATM card on other banks' ATMs?  
Yes 
10
Can I use Stevens Finance Corporate ATM card to purchase goods at stores?
Yes(POS) 
11
What is the bank’s operating hours?  
Depends on the Country Location. Dfferent Countries opens and closes differently.
12
How long does it take to open an account with the bank?
Same Day
13
Can I obtain loan from the bank?  
Loans can be obtained from all Stevens Finance Services African Countres Under the Organization of African Union(OAU) if you operate current account and micro loan account.
14
What are the securities required?
Landed property or Insurance deposit.
15
Can I access my account in any other Country's branches?
Yes, you can
16
What other credit products does the bank offer?
(a) Micro Lease (b) Overdraft/Salary Advance payment on card (c) Stevens Finance Corporate Housing Loan (d) Edu-POFA Account (e) SFS LPO Financing (f) Micro Savings (g) Asset Acquisition Scheme/Lease
17
How many days does it take to clear a cheque paid into account?
2 days
18
What other savings products does the bank offer?
Fixed deposit POFA, PASA, Edu-POFA, Micro Savings
19
How many days does it take to obtain loan?
2days
20
Can I use my share certificate as a form of securities for obtaining loan?
Yes (share of reputable institutions)
21 
Can I ask for overdraft?
Yes
22
Who does the bank give loan to?
Loans are always given to customers that meet the bank’s loan requirements.
23
What charges do I need to pay before my loan is approved?  
$110 loan processing registration fee/Appplication form.
24 
What are the monthly charges? 
No monthly charges.
25
Do you charge interest for your services?  
5% on gross loan amount if approved.
26
Can I use SFS ATM card to buy airtime of all Network
Yes 
27 
Can I change my pin on any bank’s ATM using SFS ATM Verve (Debit / Credit)
Yes
28
Can I do a transfer on the ATM using SFC Debit/Credit Verve card?
No
29
When having disputes (ie cash dispense without payment) who /where do I lay complain?
Walk into any Branch of Stevens Finance Services in your Country requesting for a dispute form through the CSO/E-Business Officer of the branch. or call 24/7 support line on +2348141697139(regional head) or +2348053828792(WhatsApp)
30
How do i make payment for my loan processing fee?
Loan Processing fee is a one-time payment and it is paid either directly into Stevens Finance Corporate account or through a receiver of the Bank with Western Union/Money Gram. Each method adopted, depends on the loan amount requested.